Privacy Policy
Last updated: August 2026
eSahlan ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, phone number, email address, and profile photo when you register.
- Location Data: Your real-time location to enable delivery services and show nearby vendors. We only collect location when you grant permission.
- Payment Information: We process payments through WaafiPay. We do not store your full payment credentials — only transaction references.
- Usage Data: App interactions, pages viewed, features used, and device information (model, OS version, app version).
- Communications: Messages and posts you create within the eSahlan Community.
2. How We Use Your Information
- To process and fulfill your orders (food, groceries, parcels, etc.)
- To match you with available delivery drivers
- To send order status updates and push notifications
- To personalize your feed and recommendations
- To improve our services through analytics
- To prevent fraud and ensure account security
- To respond to customer support inquiries
3. Information Sharing
We share your information only in the following circumstances:
- Delivery Partners: Drivers receive your name, phone number, and delivery address to complete your order.
- Vendors: Restaurants and shops receive your order details (not payment info).
- Payment Processor: WaafiPay processes payments. Their privacy policy applies to payment transactions.
- Service Providers: Firebase (notifications & analytics), Google Maps (location services). These providers are bound by confidentiality agreements.
- Legal Requirements: We may disclose information when required by Somali law or to protect our legal rights.
We do not sell your personal data to third parties.
4. Data Retention
We retain your personal data as long as your account is active. You may request deletion of your account and associated data by contacting us. Order history may be retained for legal and financial compliance purposes.
5. Data Security
We use industry-standard security measures including encryption in transit (HTTPS/TLS) and at rest. However, no method of transmission over the internet is 100% secure.
6. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
7. Your Rights
You have the right to:
- Access and update your personal information through your profile settings
- Request deletion of your account
- Opt out of marketing notifications
- Withdraw location permission at any time through your device settings
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or email.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: support@esahlan.com
Address: Mogadishu, Somalia